Refund policy

Refund & Return Policy

We want you to have a smooth and satisfying experience with your purchase. Please read our return and refund policy carefully before placing an order.

Eligibility for Returns

We accept returns or replacements only in cases where the product is:

  • Damaged during shipping
  • Defective upon arrival

Important Condition

To process any return or replacement request, customers must provide clear proof of the issue. This includes a complete unboxing video recorded from the moment the package is opened.

The video must clearly show:

  • The sealed package before opening
  • The unboxing process
  • The damaged or defective product

Requests Without Proof

Unfortunately, we are unable to process returns or refunds without valid proof such as an unboxing video. This policy helps us prevent misuse and ensures fair support for all customers.

Non-Returnable Cases

  • Change of mind after purchase
  • Incorrect usage or handling
  • Minor variations that do not affect functionality

Refund Process

Once your request is approved, we will process your refund or replacement within 5–7 business days. Refunds will be issued to the original payment method or via store credit depending on the situation.

Contact Us

If you receive a damaged or defective product, please contact us within 48 hours of delivery:

📧 info.kyeestore@gmail.com
📞 9999919982

By placing an order on our website, you agree to the terms of this Refund & Return Policy.